Refunds and cancellation

How credits are delivered, when they come back, and when money is refunded. Updated 4 November 2026.

Delivery

Credits are added to your account as soon as Razorpay confirms the payment, usually within a minute. Nothing is shipped.
Converted files are ready to download on the job’s page when the job finishes, and are deleted within 4 hours of upload.

If a job you paid credits for fails, is cancelled, or reads fewer pages than were paid for, the credits for the pages not done are returned to your balance. You do not need to ask.

Credits you buy never expire, so they are not refunded as money. Please buy only what you expect to use; the smallest top-up is ₹99.
Deleting your account removes its credits, bought ones included, and they are not refunded.

Money left your account but no credits arrived: write to us with the Razorpay payment ID. We add the credits or refund the payment in full.
You were charged twice for one top-up: the second payment is refunded in full.
A payment failed but money left your account: your bank or Razorpay returns it by itself, usually within 5–7 working days.
A refund goes back to the payment method you used. Razorpay and banks usually take 5–7 working days to show it.

There is no subscription and nothing renews. If you close the payment window before paying, nothing is charged. A completed top-up cannot be cancelled; its credits stay in your account.